University of Utah Health Care

Returning Candidate?

Case Management Assistant

Case Management Assistant

Requisition Number 
Employment Type 
Work Schedule 
Location Name 
Sugarhouse Health Center
Patient Care? 
Ucc Cst 80a Care By Design

More information about this job


As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for implementing patient discharge plans, and supporting coordination of care activities under the direction of a registered nurse and/or social worker. Interacts with representatives from insurance companies, health maintenance organizations, home care agencies, skilled nursing facilities, durable medical equipment companies, and transportation agencies.

This position has no responsibility for providing care to patients.


  • Implements patient discharge plans prepared and delegated by social work or nurse case management team members. This is done by coordinating with home care agencies, post-acute care facilities, durable medical equipment companies, transportation agencies and others as indicated.
  • Collaborates with social work/nurse case manager and others to confirm authorization for services is in place.
  • Assists in collecting data related to patient outcomes and auditing data for accuracy.
  • Prepares documents and reports required for internal and/or external groups in the scope of care coordination activities and/or data collection.
  • Documents activities and progress in medical charts, computer billing/utilization systems, or in other ways as directed.
  • Collaborates with internal and/or external partners to address financial advocacy for patient/organization.
  • Issuance of CMS Important Message to patients/designee.
  • Inputs clinical information into computer database.

Knowledge / Skills / Abilities

  • Demonstrated potential ability to perform the essential functions as outlined above.
  • Demonstrated human relations and effective communication skills.
  • Demonstrated knowledge of medical procedures and terminology.
  • Ability to handle highly sensitive or confidential issues.
  • Ability to successfully manage multiple priorities.
  • Ability to work independently and as a team player.




  • A hospital provided medical terminology course within six months of hire.

Qualifications (Preferred)


  • Two years of college level education in a healthcare or other related field.
  • One year experience in utilization review or case management environment.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Crawling, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking