University of Utah Health Care

Returning Candidate?

Nutrition Care Retail Associate

Nutrition Care Retail Associate

Requisition Number 
Employment Type 
Work Schedule 
Location Name 
University of Utah Hospital
Patient Care? 
Nutrition / Food Services

More information about this job


As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position responds to and resolves staff and visitor meal requests made to order in a cafeteria type setting. The position involves good communication skills, listening to customer’s orders, preparing food to the requested order, taking and giving monies, cleaning and stocking of work stations.

This position is not responsible for providing direct patient care.


  • Provides exceptional customer service in all interactions including responding to customer questions, concerns, and assisting in resolving customer complaints.
  • Provides quality food service to cafeteria, deli, and espresso bar customers and guarantees food is prepared and served as ordered by the customer.
  • Ensures the listed menu items, stock items, beverages, are complete and on time as per NCS standards.
  • Prepares meals at grill, pizza station, deli station, salad bar, hot entrée bar, beverage cooler and fountain to the customer’s request.
  • Documents forms to record waste, items received, and stations cleaned.
  • Restocks area as needed throughout the shift and at the end of shift.
  • Maintains proper food safety measures and cleans work area continually to maintain proper sanitation.
  • Practices appropriate cash handling procedures.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.
  • Demonstrated basic math and computer skills.
  • Demonstrated communication and human relations skills.
  • Ability to appropriately handle issues associated with the operation of the assigned area including customer service, cash handling, and stocking of supplies, with minimal direct supervision.
  • Ability to perform and/or coordinate the activities of others to ensure proper functioning when operating under conditions of staff shortages.
  • Ability to manage special requests made by customers and determine when to refer questions to department supervisors.




  • Six months of food service, customer service, or equivalency.
  • Current food service worker’s permit within one month of hire.

Licenses Required

  • One of the following
    • Current Utah Food Handler Permit issued through Salt Lake County or Davis County Health Department. Some Departments may allow for 30 days to obtain certification upon hire, otherwise, it is due at time of hire. Please refer to your department for specific requirements.
    • Current ServSafe Certification. Please note that in the State of Utah, ServSave Certifications are valid for 3 years from date of issuance.

* Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves intermediate working conditions in a high volume healthcare setting that may exert up to 50 pounds and constantly require lifting, carrying, pushing, pulling or otherwise moving carts or displays to restock.
  • This person may be subject to chemical and equipment hazards and is standing and walking for a sustained periods of time.
  • Incumbents may be also face exposure to potentially dangerous cleaning chemicals used for sanitation, as well as equipment and supply hazards such as wet or hot work surfaces and sharp edges on food wrap containers or open cans, meat slicers, and food processers.
  • We are University of Utah Health.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking