University of Utah Health Care

  • Outpatient Services Specialist

    Requisition Number
    29331
    Reg/Temp
    Regular
    Employment Type
    Full-Time
    Shift
    Day
    Work Schedule
    M-F, 9am - 5:30pm
    Location Name
    Clinical Neurosciences Center
    Patient Care?
    Yes
    City
    SALT LAKE CITY
    State
    UT
    Department
    UUH OPC 30N INC NEUROLOGY CL
    Category
    Ambulatory
  • Overview

     

    This position supports our patients through scheduling.

     

     

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

    Responsibilities

    • Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
    • Inputs patient registration information into the computer system which may include gathering demographic information, inputting insurance information, and assigning guarantor accounts.
    • Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
    • Prepares paperwork for patient visits.
    • Communicates with patients in a confidential, professional manner using tact and diplomacy.
    • Notifies patients of co-pays, deductibles, and co-insurances, and collects co-payments, as appropriate.
    • Reconciles cash against daily charge reports.
    • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
    • Answers telephones then screens and directs patients to the appropriate person.
    • May perform other receptionist duties such as sorting and distributing mail.

    Knowledge / Skills / Abilities

    • Demonstrated potential ability to perform the essential functions of the job as outlined above.
    • Ability to maintain a professional demeanor in stressful or difficult situations.
    • Ability to provide care appropriate to the patient demographic served.
    • Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
    • Demonstrated basic computer skills.

    Qualifications

    Qualifications

    Required

    • One year of office experience, customer service experience, or equivalency.

    Qualifications (Preferred)

    Preferred

    • Some departments may require the completion of the hospital provided medical terminology course within the first year of employment.

    Working Conditions and Physical Demands

    Employee must be able to meet the following requirements with or without an accommodation.

    • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

    Physical Requirements

    Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

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