University of Utah Health Care

  • Patient Admission Representative - UNI *Now accepting applications for current and future opportunities!*

    Requisition Number
    31736
    Reg/Temp
    Regular
    Employment Type
    PRN
    Shift
    Rotating
    Work Schedule
    Days, Nights, Weekends, Graveyards
    Location Name
    Univ Neuropsychiatric Inst
    Patient Care?
    Yes
    City
    SALT LAKE CITY
    State
    UT
    Department
    UNI CST 93F REG & FIN COUNSEL
    Category
    Behavioral Health
  • Overview

    This position supports psychiatric clinical and medical staff by triaging telephone calls, matching physicians to patients, tracking patient census and registering patients for hospital admission.

     

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

    Responsibilities

    • Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures.
    • Registers patients according to state and federal regulations; including assuring accurate admission class.
    • Completes basic compliance counseling with patients during registration, including discussion of HIPAA, important message from Medicare and Medicare coverage, including Part D.
    • Assists patients with questions about financial arrangements, billing and other financial policies or refers patient to appropriate assistance.
    • Identifies and collects patient financial responsibility when appropriate.
    • Completes reports and work queues, as assigned.
    • Completes bedside registrations, as needed.
    • Schedules, registers and arrives appointments for various ancillary services.
    • Corrects and edits registration errors to ensure proper billing.
    • Collaborates with clinicians and other departments to provide an exceptional patient experience at University of Utah Health.

    Knowledge / Skills / Abilities

    • Demonstrated ability to prioritize and manage a large workload in stressful situations.
    • Demonstrated critical thinking, human relations and verbal and written communication skills.
    • Ability to quickly navigate through various hospital software applications.
    • Strong customer service skills.
    • Ability to discuss financial and insurance issues with patients and request payment when appropriate.

    Qualifications

    Qualifications

    Required

    • Associate's Degree or two years experience in a health care setting or equivalency.

    Qualifications (Preferred)

    Preferred

    • Bilingual language (Spanish) skills.
    • Medical Terminology.

    Working Conditions and Physical Demands

    Employee must be able to meet the following requirements with or without an accommodation.

    • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

    Physical Requirements

    Carrying, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Sitting, Speaking, Standing, Walking

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