University of Utah Health Care

  • Psychiatric Technician - UNI Crisis Line and Warm Line, PRN hours

    Requisition Number
    Employment Type
    Work Schedule
    Variable PRN hours as needed
    Location Name
    525 Plaza
    Patient Care?
    Salt Lake City
    Behavioral Health
  • Overview

    The UNI Warm Line is looking for a Psychiatric Technician or Certified Peer Support Specialist to join their dynamic and compassionate team!


    The Crisis and Warm Line and is part of the University Neuropsychiatric Institute (UNI) Free Community Crisis Response Program:

    UNI has teamed up with Salt Lake County and OptumHealth SLCo to provide free crisis response and hospital diversion programs that aim to keep all our family members, friends, and neighbors safe. The community crisis service programs are designed to provide community members with a full range of options to help solve the crisis in the best setting possible.

    Our team of professionals are highly trained in mental health crisis management and suicide prevention.


    The Warm Line is for Salt Lake County residents who are not in crisis, but seeking:

    • Support,
    • Engagement, and/or
    • Encouragement

    Psychiatric Technicians and Certified Peer Specialists offer support and empower callers to resolve problems by fostering a sense of hope, dignity, and self-respect.  Callers may speak with peer specialists daily from 9 am to 10 pm by calling 801-587-1055.



    It's been a winning year...


    University of Utah Health was ranked 35th in the nation as one of America’s Best Large Employers by Forbes in 2018 and 2019, and is the only health care provider from the state of Utah to receive the designation. 


    University of Utah Health credits its employees for its national ranking as a Top 10 Academic Medical Center for quality and safety for NINE consecutive years. 


    In addition to its placement on the Top 10 list, U of U Health placed fifth for Excellence in Ambulatory Care! This is the fourth year in a row the U has been ranked in the Top 5 for delivering high-quality, patient-centered, efficient and effective outpatient care.


    The University of Utah Hospital also received the award for the Best Hospital in Utah in 2018!  


    Not surprisingly, health care organizations with higher levels of staff engagement also have higher patient satisfaction scores, better staff retention, and a stronger culture of safety.  It’s a great place to work and live, and the nation is taking note!


    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA


    • Assists with maintaining a safe and hazard free environment by observing and documenting patient behavior, conducting patient room searches, reporting unsafe conditions and applying appropriate emotional and physical support.
    • Performs or assists with the admission of new patients by gathering routine information for nursing assessment, searches patients and belongings for contraband, documents belongings and other appropriate information.
    • Orients the patient and patient's family to the facility and the policies and procedures.
    • Escorts the patients to off-unit appointments and activities using therapeutic interventions to ensure the safety of the patient, hospital staff, and other University patients and visitors.
    • Assists with providing a therapeutic milieu for patients by encouraging patients to participate in recreational activities and group therapies.
    • Assists with supportive therapy for select patients by leading activity and conversation groups.
    • Assists in the development of patient behavioral expectations.
    • May functions as a preceptor to new Psychiatric Technicians.
    • Assists with the unit's training and quality assurance programs. Provides an annual educational in-service to co-workers.
    • Functions as a member of the interdisciplinary treatment team.
    • Assists with initiating and contributing to patient treatment planning, teaching and discharge planning.
    • Participates in patient care team conferences by sharing observations of patient's progress toward identified goals and assists the primary Registered Nurse with the development, evaluation, and revision of patient care plans.

    Knowledge / Skills / Abilities

    • Ability to recognize when a patient is having an adverse reaction to medication and report it in a timely manner to the Registered Nurse.
    • Ability to assess a patient that can possibly hurt himself/herself and others and report this information to the Registered Nurse, and has the ability to assist with restraints and seclusion.
    • Interpersonal skills to acquire the trust of the patients and respond appropriately in a crisis situation.
    • Ability to utilize the principles of group dynamics when co-leading a group to facilitate the development of social, behavioral, and communication skills among group members.
    • Knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
    • Knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.
    • Demonstrated human relations and effective communication skill.




    • Associate's degree or equivalent 2 years of experience or a year of college and one year related experience.

    Licenses Required

    • Basic Life Support Health Care Provider card through American Heart Association or obtain within one month of hire.

    * Additional license requirements as determined by the hiring department.

    Qualifications (Preferred)

    Working Conditions and Physical Demands

    Employee must be able to meet the following requirements with or without an accommodation.

    • This position involves intensive work that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects, such as medical equipment, or patients while providing care in a psychiatric setting. Workers in this position may be exposed to infectious diseases.

    Physical Requirements

    Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing


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