As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for planning, organizing, directing, and controlling aspects of the Call Centers Workforce Management functions for the University of Utah Health, this includes: forecasting and planning call load and FTE requirements, scheduling optimization and schedule management, real-time adherence monitoring and management, subject matter expert of WF systems management, establish policies and procedures for Workforce Management, developing and delivering reporting, and managing all performance requirements of Workforce Management team. The incumbent acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care.
Employee must be able to meet the following requirements with or without an accommodation.