University of Utah Health Care

  • Customer Service Supervisor

    Requisition Number
    35077
    Reg/Temp
    Regular
    Employment Type
    Full-Time
    Shift
    Day
    Work Schedule
    8:30am to 5:00pm
    Location Name
    South Jordan Health Center
    Patient Care?
    No
    City
    SOUTH JORDAN
    State
    UT
    Department
    UCC CST 80S SJHC GUEST RELATNS
    Category
    Customer Service
  • Overview

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

    This position supervises the daily activities of the assigned customer service department by coordinating in-services and ongoing education, monitoring quality control and safety processes, hiring and training new staff, evaluating performance and scheduling work shifts.

    This position has no responsibility for providing patient care.

    Responsibilities

    • Supervises the daily operations of the department including interviewing and hiring staff, assigning work, evaluating performance, training, planning work schedules and recommending pay increases.
    • Resolves problems, provides support and expedites service to hospital departments.
    • Monitors the department's safety and quality assurance functions, as well as checks and inspects procedures for completeness and accuracy.
    • Maintains department records and prepares monthly reports.
    • Monitors, orders and maintains stock of department supplies and equipment.
    • Participates on hospital committees and in meetings.
    • Enforces the department's written standards of practice, policies and procedures and initiates corrective action as necessary.
    • Evaluates job performance to ensure department job standards are being maintained.
    • May perform other duties of the department, as required.
    • May assist in budget preparation.

    Knowledge / Skills / Abilities

    • Ability to work flexible hours, including weekends and holiday shifts.
    • Ability to quickly learn new procedures and processes.
    • Able to prioritize and multi-task in a fast paced environment.
    • Ability to develop relationships with patients, guests and coworkers.
    • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.

    Qualifications

    Qualifications

    Required

    • Three years of experience in a related area, or equivalency, with one of those years in a supervisory capacity.
    • Successful completion of the hospital-provided supervisory training within one year of employment.

    Qualifications (Preferred)

    Preferred

    • Proficiency in word processing.

    Working Conditions and Physical Demands

    Employee must be able to meet the following requirements with or without an accommodation.

    • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

    Physical Requirements

    Carrying, Climbing, Color Determination, Crawling, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

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