University of Utah Health Care

  • Patient Placement Specialist

    Requisition Number
    Employment Type
    Work Schedule
    Mon-Fri 3-11:30pm
    Location Name
    University of Utah Hospital
    Patient Care?
  • Overview

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

    This position completes patient interviews in order to accurately identify patients, collect demographics and insurance information. The incumbent may collect patient responsibility payments. The position routinely works with clinicians and physicians.

    This position is not responsible for providing care to patients.


    • Coordinates placement and admissions of patients into the hospital.
    • Coordinates inter-facility transfers, admissions, and discharges.
    • Collaborates with clinicians and other departments to provide an exceptional patient experience and optimize patient flow within the organization.
    • Collaborates with the Nursing Supervisors in establishing plans to support the hospital and prevent Divert Status.
    • Prioritizes patient placement according to medical necessity, current location, room availability, and the current needs of the hospital. This may include 1:1 staffing needs, patients requiring private rooms, placement of VIP's, prisoners, etc.
    • Assists with daily bed huddle and capturing real time demand information from nursing units.
    • Reports and tasks to assist with meeting patient safety regulations, compliance, and billing.
    • Responsible for system reports and WQs to create surgical and medical accounts for incoming patients.
    • Works in multiple electronic systems for financial and clinical operations of patient flow and admissions.
    • Supports Labor and Delivery with admissions and registrations of outside facility direct admit mothers and babies.
    • Works with case management and the nursing units to ensure correct billing patient class and accommodation codes.
    • Gathers comprehensive patient information, enters it into computer system, and verifies the accuracy of data. This may include documenting conversations with various internal and external departments or agencies to ensure proper follow-up within other departments.
    • Updates patient demographics and registration information as needed.
    • Responsible for nightly census reconciliation.
    • May be responsible for assisting with system down times on the weekend if scheduled and all unscheduled down times for the organization.

    Knowledge / Skills / Abilities

    • Demonstrates ability to prioritize and manage a large workload in a stressful environment.
    • Critical thinking and problem solving skills.
    • Strong customer service skills.
    • Flexibility in hours worked in a multi-shift 24/7 department.
    • Ability to navigate between multiple computer systems.
    • Demonstrated potential ability to perform the essential functions as outlined above.
    • Demonstrated human relations and effective verbal/written communication skills.
    • Demonstrated ability to handle multiple tasks and work under stressful conditions.
    • Demonstrated efficient computer skills.




    • This is an entry level position.

    Qualifications (Preferred)


    • Completion of a Medical Terminology course.

    Working Conditions and Physical Demands

    Employee must be able to meet the following requirements with or without an accommodation.

    • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

    Physical Requirements

    Color Determination, Far Vision, Listening, Near Vision, Reaching, Sitting, Speaking, Standing, Walking


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