As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position assumes responsibility for the management of patient medical records in support of patient care, quality and safety, in complex multimedia systems. The incumbent has demonstrated skills in the functions of the job and has knowledge of regulatory/compliance standards. This position has no responsibility for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Scans and/or indexes medical records into the electronic medical record (EMR).
• Performs quality control audits and correct errors on scanned documents.
• Compiles, processes, and maintains medical records of hospital and clinic patients in a manner consistent with all hospital requirements and standards.
• Releases protected health information for direct patient care according to standards set by state, federal and other regulatory agencies.
• Provides exceptional customer service to patients and customers. Manages incoming phone calls to department and direct customers to appropriate resources.
• Initiates and completes electronic death certificates via state system and according to hospital guidelines. Ensures accuracy and timeliness of information.
• Determines appropriate document content and data elements necessary to be retained in the legal physical and electronic medical record.
• Files, retrieves, or archives paper medical records according to hospital record retention schedule.
• Identifies and troubleshoots simple computer problems and escalates issues to appropriate resources as needed.
• Assists in training and mentoring team members and HIM externs.
• Performs other duties as assigned.

Knowledge / Skills / Abilities

• Ability to perform basic computer skills to navigate in electronic medical record systems.

• Ability to provide appropriate customer service to patients and customers.

• Familiarity with downtime procedures for all relevant HIM functions, such as scanning, electronic master patient index, and release of information.

• Ability to identify and troubleshoot simple computer problems and escalate issues to the appropriate resource, as needed.

• Ability to communicate effectively both orally and in writing.

Qualifications

Required

• Two years of clerical experience preferably in a health care environment, or equivalent education.

Preferred

• Basic knowledge of health information.
• Successfully trained in general HIM department functions.
• Completion of Medical Terminology, Anatomy and Physiology within 6 months of hire.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.