As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

The Audiology Technician assists the Audiologist and Otolaryngologist in administrative duties related to audiology clinical operations, which include assisting with various clerical and administrative tasks relating to audiology, hearing aids, and other hearing devices.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Checks in new hearing aids (HA) and cochlear implants (CI) and prepares for fitting including the preparation of the purchase agreement and other essential documentation while connecting the aids to the appropriate software
• Manages patient HA returns, works with the manufacturer on repairs and communicates updates to the patient
• Works with walk-in patients with HA cleaning and checks, including troubleshooting
• Receives HA payments from patients, posting all payments in the appropriate system and reconciling collections daily
• Schedules patients for follow up appointments
• Communicates with patients via phone or Electronic Medical Record (EMR) messaging regarding HA and CI related calls
• Manages scanning of all documents including clinical and financial documentation
• Manages Audiology inventory including all incoming and outgoing devices; coordinates CI distribution to providers to give to patients
• Other duties as assigned

Knowledge / Skills / Abilities

• Demonstrated potential ability to perform the essential functions of the job as outlined above

• Ability to maintain a professional demeanor in stressful or difficult situations

• Ability to provide care appropriate to the patient demographic served

• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers

• Ability to communicate with patients in a confidential, professional manner using tact and diplomacy

• Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual

• Demonstrated excellent communication, interpersonal, organizational, time management, and follow-through skills

• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment

• Ability to work efficiently and independently

• Demonstrated strong communication skills

• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes

• Ability to assimilate data from various sources

• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected

• Ability to navigate a facility with multiple providers and services

Qualifications

Required

• One year of office experience, customer service experience, or the equivalency
• Current, valid Utah driver's license at time of hire may be required in some areas

Preferred

• Experience working in Audiology practice or with hearing devices
• Post-secondary education

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.