As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

 

The Senior Program Coordinator for the Information Technology Disaster Recovery (DR) program is responsible for comprehensive administration and enhancement of new and existing DR initiatives. This role coordinates the development, organization, direction and maintenance of DR program initiatives. The coordinator oversees scheduled DR activities, including RTO/RPO business requirements, IT service delivery capabilities and IT service gap analysis. The coordinator also oversees annual IT DR tabletop activities, DR workbook updates, and IT DR training activities. Working closely with multiple department teams, this position ensures seamless coordination of key DR activities. The coordinator will act as the primary liaison between internal IT service owners and key business stakeholders to understand and meet their needs for applicable IT DR programs. This position is not responsible for providing patient care.

 

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Coordinates the daily operations and procedures of the UUH Information Technology Disaster Recovery (DR) program.
• Develops and implements DR program goals and performs strategic and tactical planning by establishing short- and long-term objectives.
• Assesses DR training needs and coordinates training programs to address them.
• Ensures DR program success by analyzing feedback and providing appropriate follow-through.
• Develops and implements DR-specific policies and procedures.
• Monitors external factors, or other related changes, impacting the DR program and makes recommendations for improvement and compliance.
• Maintains document control for all DR program policies, training checklists and education documents.
• Manages and provides KPI results to established stakeholders and program channels.
• Coordinates with leadership and project management to ensure timely completion of all DR program projects.
• Evaluates program effectiveness and makes recommendations for improvements.
• Reviews contract terms and service agreements impacting DR programs.
• Develops systems and implementation records to support and advance the DR program.
• Coordinates DR program meeting reviews related to the operational plan, as needed.
• Assists in designing and implementing appropriate evaluation tools to measure program effectiveness.
• Implements strategies to promote and expand the IT DR program.
• Partners with key business stakeholders to promote DR programs and services to internal customers.
• Represents the department in addressing issues and questions related to the IT DR program.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated human relations and effective communication skills

• Ability to manage multiple programs simultaneously.

• Knowledge of quality improvement ideals.

• Detail-oriented with problem solving abilities.

• Demonstrated strong interpersonal skills and the ability to interact with, support and influence key decision makers.

• Ability to work effectively, independently and in a group setting.

• Ability to be adaptable in managing schedules, responsibilities, and priorities.

• Demonstrated ability to remain calm and effective in challenging situations.

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

Qualifications

Required

• Bachelor’s degree in information systems, a related field or equivalency.
• Four (4) years of experience working directly with IT disaster recovery programs and projects.

Preferred

• Professional certifications in or willingness to obtain DR/BC certification such as: DRI CBCP, ABCP,
• Certification and practical experience with Service Management best practices (ITSM)
• Experience working in a healthcare, research, or academic environment.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking