As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

POSITION REQUIRES APPROVAL FROM COMPENSATION DEPARTMENT FOR POSTING OR RECLASSIFICATION This position provides coordination and continuity of patient care by assisting with the organization of required health care services. This position provides multi-site, multi-provider support for specialty care areas and is the first point of contact for patients, physicians, outside health professionals and insurance providers.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Coordinates and organizes diagnostic tests, procedures and surgery schedules.
• Assists in the coordination of outside lab work, gathering results, and documentation.
• Acts as a liaison with patients, outside healthcare professionals, and ancillary hospital departments.
• Maintains current lists of patients for various phases of treatment.
• Supports multi-site locations of service and ensures appropriate coordination of patient appointments.
• Provides clinical information to patients, referring physicians, labs and insurance carriers.
• Initiates and follows up on insurance pre-authorizations, including missed authorizations or exceptions required for tests and procedures.
• Acts as the first point of contact for the department by answering the phone, greeting, and directing patients.
• Assess patient questions to ensure correct scheduling with the appropriate medical provider.
• Triages and manages calls by providing clinical information to patients, referring physicians, lab and insurance carriers.
• Creates new patient charts ensuring that the appropriate documentation is included.
• May maintain filing on all patient charts and coordinate records management with outside institutions.
• Performs other duties, as required.

Knowledge / Skills / Abilities

• Demonstrated human relations and effective communication skills.

• Ability to remain calm when assisting chronically ill patients regarding potentially life threatening symptoms or side effects.

• Ability to triage patient needs and direct them appropriately.

• Ability to organize complex appointments for each patient who requires the coordination of multiple healthcare professional schedules.

Qualifications

Required

• Bachelor's degree in a healthcare related field, or the equivalency.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves sedentary to light working conditions in a healthcare setting that may exert up to 20 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking