As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

• This position will serve as an advocate for health plans members as well as a liaison between community, health and social service resources.
• They develop and maintain a relationship with health plan members and community partners to help alleviate the barriers and constraints members face in accessing needed healthcare and social resources.
• They provide culturally appropriate education and support.
• This position does not provide care to patients.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

• Interacts with health plan members and connects them with needed resources.
• Helps members with tasks such as scheduling appointments or assisting with completion of applications/enrollment for programs for which they may be eligible.
• Motivates members to be active, engaged participants in their health.
• Helps develop cultural awareness material and provides education and training to individuals, small groups and community partners.
• Advocates for health disparities at the individual and community levels.

Knowledge / Skills / Abilities

• Strong interpersonal and communication skills.

• Able to work effectively with a wide range of constituencies throughout the community.

• Knowledge of community agencies and resources.

• Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.

• Ability to plan, implement, and evaluate individual member needs and goals.

• Knowledge of common, potential barriers to care.

• Ability to communicate medical information to health care professionals over the telephone.

• Skill in organizing resources and establishing priorities.

• Creative and analytical thinking.

Qualifications

Required

• Utah Department of Health (UDOH) accepted CHW training certification or equivalent.
• Two years of experience providing community health worker services.
• Utah Driver's license and reliable transportation.

Preferred

• Bilingual in English, Somali, Arabic and Spanish.
• At least two years in Social Work, Psychology, Public Health, or a related field.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position may stand for sustained periods of time and/or walk for long distances moving from one area to another. This position is subject to outside environmental conditions.