Utah Statewide CrisisLine is maintained 24/7 through a comprehensive telephonic system staffed by mental health professionals capable of assessing any individual experiencing a self-defined crisis situation, leading to appropriate crisis stabilization and making appropriate referrals.

A Crisis Worker may perform screening and triage, psycho-social support, and connection to appropriate resources through call or text. Services also include collaboration with local mental health authorities in the state of Utah. As such, the Statewide CrisisLine operates as a dispatch for Mobile Crisis Outreach Teams across the state of Utah.

Primary duties are working on the Utah Crisis Line providing crisis intervention via chat/text. Also would provide support to other crisis programs when needed. 

Huntsman Mental Health Institute Crisis Website

Candidates must be eligible to apply for the State Crisis Worker Certification using one of the following methods OR be granted a State Crisis Worker Certification an exemption from the State:

• (a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
• (b) Individuals with a minimum of bachelor’s degree in a human service related field;
• (c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
• (d) Individuals certified as Case Managers for a minimum of one year; or
• (e) Individuals certified as Family Resource Facilitator for a minimum of one year.

Corporate Overview: University of Utah Healthcare is an integrated academic healthcare system with four hospitals including a level 1 trauma center, twelve community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University Healthcare is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

• Responds to provide outreach services to patients.
• Provides crisis intervention services to patients experiencing distress.
• May make referrals to appropriate community resources.
• Follows up with patients and provides support as appropriate.
• May facilitate peer support groups to encourage progress towards recovery goals.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job outlined above.

• Strong organizational and follow through skills.

• A certain degree of creativity and latitude is required.

• Demonstrated human relations and effective verbal and written communication skills.

• Ability to work in a multidisciplinary team and problem solve.

• Must possess knowledge of community resources, discharge planning, and crisis counseling.

• Demonstrate the knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status.

• Good interpersonal skills to acquire the trust of patients and respond appropriately in a crisis situation.

• Knowledge of HIPPA and ability to adhere to the requirements.

Qualifications

Required

• Certified Peer Specialist or Certified Family Peer Support License must be obtain within a year of hired.

Licenses Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• One of the following
  • Current Family Peer Support Specialist certification issued through the Utah Division of Substance Abuse and Mental Health (DSAMH))
  • Certified Peer Specialist

* Additional license requirements as determined by the hiring department.

Preferred

• Two to four years experience in field or related area.
• Bi-lingual skills.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate work that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects while providing patient care to those with psychiatric conditions.