University of Utah Health

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Payment Resolution Specialist

Requisition Number
72919
Reg/Temp
Regular
Employment Type
Full-Time
Shift
Day
Work Schedule
Monday-Friday, 8am-4:30pm
Clinical/Non-Clinical Status
Non-Clinical
Location Name
Business Services Building
Workplace Set Up
Hybrid
City
SALT LAKE CITY
State
UT
Department
COR ISC 10D PAYMENT INTEGRITY
Category
Finance/Accounting

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

 

This position is responsible for the timely and accurate processing of insurance, agency and patient payments. This position is not responsible for providing patient care.

 

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

  • Posts payments in a timely fashion and escalates issues to appropriate resources, if necessary.
  • Provides resolution of payer/patient credit balances.
  • Matches payer payments to ERA/remit and posts in Epic.
  • Resolves payer transactions including payer retractions, pending retractions, and refunds.
  • Researches and resolves missing payments.
  • Coordinates with internal Finance Department, Systems Operations Support and/or payer for remittance issues.
  • Collaborates both internally and externally for the resolution of misdirected payments (i.e. Pharmacy, Research, Home Health, etc.).

Knowledge / Skills / Abilities

  • The ability to express information in a clear and understandable manner.
  • Takes a logical approach to resolutions and can resolve difficult or complicated challenges.
  • Takes ownership for the quality and timeliness of work and can achieve results with little oversight.
  • Attends to details and pursues quality in accomplishing tasks.
  • The ability to service and resolve customer requests with the customer in mind first and foremost.

Qualifications

Qualifications

Required

  • Three years of banking, accounting or medical billing experience.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Color Determination, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Walking

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To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.


Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu/

 


The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

 

This position may require the successful completion of a criminal background check and/or drug screen.