As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is for use in Health Information Departments ONLY The Identity Integrity Analyst performs all duties necessary to maintain the integrity of the Master Patient Index (MPI) database and manages chart correction processes within all Electronic Medical Record (EMR) systems, according to established procedures and guidelines.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Responds to issue resolution requests from clinicians, hospital departments, patients, and families in a timely manner. Educates employees on reporting and correcting mistakes in health record documentation.
• Keeps current on changes in regulations and policies affecting patient identity management, sharing with other departments. Prepares meeting materials and conducts meetings to educate staff, and collaborates with both intradepartmental teams and external department representatives on issues related to patient identity.
• Researches and analyzes potential MPI duplicates and merges medical records according to procedures. Disseminates merge and MRN changes to all downstream systems and departments. Determines patterns of redundant MRN creation and communicate findings to HIM management and other departments as necessary.
• Maintains and updates demographic information in the MPI system to ensure the most current and accurate identification of each patient. Monitors and evaluates patient demographic overlay changes to ensure integrity of patient information. Analyzes and reports trends in erroneous demographic changes.
• Investigates reports of mis-identity or identity theft in close collaboration with the Privacy Office.
• Identifies and research charting errors, including incorrect patient selections and rectify MPI compromises using chart correction functions such as contact moves, unmerges, and documentation revision. Coordinates correction efforts with other affected departments by assigning and verifying completion of chart correction tasks. Audits historical medical records to ensure proper procedures were followed.
• Coordinates with Registration, Billing, Social Work, and other appropriate departments to handle the records of adopted children in a consistent manner that maintains patient family confidentiality and adheres to HIPAA regulations.
• Works closely with IT to identify and resolve complicated documentation issues. Develops and executes reports, provides support and data to IT for systems improvement initiatives, and contributes to information quality and integration projects.
• Manages proxy access to MyChart patient portal based on authentication of completed forms and provide documents for scanning.
• According to rotating on call schedule, assists with high level identity issues that occur outside of regularly scheduled shift.

Knowledge / Skills / Abilities

• Detail oriented with analytical capabilities and deductive reasoning skills. Composure, tact and maturity required in the interaction with physicians, coworkers and other customers.

• Ability to work independently without direct supervision. Demonstrated problem-solving skills. Proficiency with Epic and Office 2010 preferred.

• Knowledge of HIM operations (registration, documentation, and release of information). Understanding of the business impact of data integrity issues.

• Demonstrated professionalism by developing loyalty, teamwork and respect with colleagues at all levels within the organization. Good facilitation and conflict resolution skills.

• Aptitude for problem-solving involving complicated, interrelated and sometimes conflicting components requiring careful observation, pattern identification and strict adherence to process sequencing.

• Ability to communicate with diplomacy and professionalism in both writing and speech.

• Strong ability to calmly manage simultaneous priorities, comfortable taking direction from colleagues at all levels, skillful working as a facilitator between multiple parties, able to maintain clear focus and work successfully under stressful conditions.

• Capacity to produce quality work in both collaborative and independent tasks.

• Proficient user of Microsoft Office.

• Commitment to improving one's expertise and professional skill set.

Qualifications

Required

• Three years of experience working in a Health Information Department, or equivalency.
• Completion in Medical Terminology, Anatomy, Physiology, and Basic Coding.

Preferred

• Knowledge document tracking systems, and/or billing/coding system.
• RHIA or RHIT licensure preferred.
• Prior experience with the Epic EHR, MPI.
• Epic Identity/Chart Correction Certification preferred.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.