As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for providing quality guest service as it pertains to checking guests in/out of the hotel, phone operations including mail and message services, processing financial transactions, taking hotel reservations and concierge services in a gracious, professional and accurate manner.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

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• University of Utah Health offers fantastic career opportunities, great pay, healthcare benefits from day one! We also offer a 401 K retirement plan, and a work environment that values dedication, learning, and a work-life balance. Come join our team! uofuhealth.org/jobfairs.
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• Checks hotel guests in and out in a confident, friendly, and professional manner. Ensures proper credit card procedures are followed including credit card imprint and guest signature on registration slip.
• Provides efficient telephone services. Answers all calls promptly assisting guests with needed information, and accepting and recording reservation calls. Advises guests of any messages, mail, faxes, etc. received for them.
• Reviews arrivals noting special requests and blocks rooms as necessary for VIP and group arrivals. Issues guest safety deposit boxes as requested.
• Acts as a concierge by providing information regarding local restaurants, special events, city attractions, and guest amenities.
• Processes daily income deposits, creating eJournals on the University system, and preparing cash deposits packets for security pickup, accounts payable duties including processing vendor invoices and following up on vendor inquiries.
• Meets with departing front desk host to review business status, log-book and follow up items.
• Initiates night audit processes in the property management system. Prepares all management and housekeeping reports. Prepares all guest reservation check-in slips for next day arrivals.
• Prepares and serves breakfast which includes cleaning and storing food and beverage items.
• Cleans all public areas including cleaning counters, sweeping and mopping kitchen floor and sweeping the porch.
• Documents all maintenance needs and submit to manager.
• May perform other duties, as assigned.

Knowledge / Skills / Abilities

• Demonstrated potential ability to perform the essential functions as outlined above.

• Demonstrated effective communication and human relation skills.

• Demonstrated ability to use logic and reasoning to prioritize tasks.

• Demonstrated computer skills including work processing, spreadsheet software, and database software.

• Knowledge of department's policies and procedures.

• Ability to effectively deal with internal and external customers, with a high level of patience, tact, and diplomacy.

• Ability to work well under pressure.

Qualifications

Required

• Two years of customer service experience.

Preferred

• Six months of previous experience working at a hotel front desk.
• Accounts payable experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. 
• We are University of Utah Health. healthcare.utah.edu