As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

• This position provides secretarial and administrative support in a hospital, clinic, or laboratory environment.
• This position is not responsible for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Provides administrative support to clinicians, supervisors, and departments by coordinating calendars, scheduling meetings, and appointments.
• Types and proofs correspondence, memoranda, reports, proposals, technical papers, manuscripts, and related materials.
• Transcribes dictation relating to medical histories, physical examinations, discharges, and other special notes involving a wide variety of medical terminology.
• Schedules patients for laboratory tests, medical examinations, and consultations.
• Prepares and maintains accurate and orderly patient medical records.
• Arranges or assists in arranging patient transportation.
• Assists patients, patient families, referring physicians, and third party carriers to resolve patient related issues, including explaining various types of medical insurance plans.
• Obtains pre-certifications as required by patient's health care plan or managed care provider, when needed.
• Provides additional general office and clinical support such as answering phones and responding to calls, greeting and directing visitors/patients, filing, copying, making travel arrangements, and opening and processing mail.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated organizational, human relations, and effective communication skills.

• Knowledge of medical terminology.

• Strong word processing and spreadsheet software skills.

• The incumbent may be required to prioritize tasks received from multiple staff members and determine the order of importance.

• Ability to use discretion and judgment when scheduling appointments, screening calls, coordinate procedures, tests and other treatments as it relates to the patients care.

• Ability to coordinate work processes with other departments, community, governmental or regulatory agencies and must understand the objective and policies governing the activities of the department and be able to effectively communicate this information to interested parties.

Qualifications

Required

• Two years of secretarial experience, or equivalency.
• Successful completion of medical software training may be required by a certain date within some departments.

Preferred

• Two years of experience in a hospital, clinic or laboratory setting.
• Patient registration or related field experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking