As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Collaborates with other team members to assist in design, validation, and problem resolution to identify the most efficient, streamlined template build process. Performs duties pertaining to scheduling templates, managing day to day, opening and closing of templates, visit type and block adjustments. Works as part of the team tasked with the centralization of provider templates, utilization for University of Utah Health.This position has no responsibility for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Establishes and maintains positive working relationships with outpatient clinics, departments staff and leadership.
• Coordinates and maintains master provider scheduling templates that align with organization template standards and scheduling best practices.
• Collaborates and consults with essential parties regarding template design and change requests (access specialist, providers, clinics leadership, etc.) and gains appropriate approval.
• Notifies leadership when changes do not follow expected template build principles, visit duration is extended, or a redesign of the department templates may be needed.
• Reviews work list and prioritize request based on Emergent, Urgent, and Routine request. Coordinate work assignments with team members.
• Ensures that all reschedule lists are distributed, completed, and audited, and that the request is updated in the system and associated paperwork is filed.
• Facilitates and triage the priority of requests, complete build, conduct user testing and close loop with practice.
• Assists with department projects and support as needed.

Knowledge / Skills / Abilities

• Resolves issues without making the situation worse.

• Ability to manages own time & resources to achieve goals.

• Ability to prioritizes & multitasks as needed.

• Follows through on commitments.

• Demonstrated understanding of the impact on appointment availability, clinic flow, ease of scheduling and impact on implemented functionality.

• Ability to communicate (written and verbal) in a clear & professional manner - ensuring content expresses intended purpose, minimizing need for clarifying questions.

Qualifications

Required

• Three years of experience working in a medical office or clinic, with an emphasis in scheduling or template build, or equivalency.

Preferred

• Experience in building provider templates, scheduling or ambulatory outpatient clinics.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.