This position is responsible for planning, organizing, directing, and overseeing the day-to-day operations of Hospital Billing (HB), Clinical Documentation Integrity (CDI), and Coding services within Health Information Management (HIM), a division of Revenue Cycle Support Services. This role acts as a catalyst for accurate and precise ICD-10-CM, ICD-10-PCS, CPT, and HCPCS coding data derived from clinical provider-patient care documentation. The manager ensures that accounts receivable (A/R) and coding goals are met, and all activities comply with regulatory requirements. They create and maintain processes to meet industry’s best practices and outcomes, execute and implement coding standards, and support the department strategy. Additionally, the manager oversees the Facility Coding team, ensuring accuracy, efficiency, and quality in coding operations, and acts as a liaison between coders, physicians, and other healthcare staff to ensure correct coding practices. They are also responsible for managing the Clinical Documentation Integrity (CDI) team, including hiring, training, and evaluating team performance, and ensuring that the productivity and actions of the CDI team meet and support the overall operational goals of the department and institution. This position has no responsibility for providing care to patients. 

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.
• Manages labor and non-labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above. 

• Demonstrated leadership, human relations, and effective communication skills. 

• Ability to determine the appropriate staff mixes to support patient and customer needs. 

• Knowledge of hospital business operations and demonstrated strategic planning skills. 

• IT & Operational partnership  

• Experience with payroll practices and accurate timekeeping for direct reports and team members 

• Knowledge of budgeting practices, reporting analysis, and forecasting 

• Experience with management and oversight of Coding and CDI vendors 

• Experience with Electronic Health Records, Computer Assisted Coding and Clinical Documentation Integrity systems 

• Ability to lead, motivate, and effectively communicate with both on-site and remote staff members 

Qualifications

Required

• Bachelor's degree in a related area of assignment, or equivalency.
• Four years of more progressively responsible management experience.

Preferred

• RHIA, RHIT, or CCS Certification  
• Applicable supervisory training.
• Master's degree in a related area, or equivalency.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.