This position is responsible for ensuring staff readiness and success in adopting and effectively using enterprise computer systems. The Training Specialist-Institutional Systems delivers training and education to various levels of employees in a variety of settings, including traditional classroom, one-to-one, small group and e-learning.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, belonging, integrity, quality and trust that are integral to our mission. EO/AA

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Creates lesson plans, training exercises and aids, reference documents, evaluation tools, and online training materials.
• Serves as a member of IT or operational project teams to support the development and customization of systems. Provides feedback on system quality and features.
• Assists in developing and translating operational workflows into the education and training process.
• Assists management in the development and deployment of department and organizational training plans.
• Conducts training of institutional systems and related processes.
• Provides on-site user support, troubleshoots user problems.
• Responds to phone calls, email inquiries, and trouble tickets from users on a variety of training and application topics.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated computer, organization, human relation, and effective verbal and written communication skills.

• Ability to manage time and prioritize tasks.

• Demonstrated teaching, customer service, and resource coordination skills.

• Ability to identify different learning styles and adapt the teaching method accordingly.

• Ability to learn and become proficient on the systems they train.

Qualifications

Required

• Bachelor's degree or equivalent experience in Education, Communication, Information Systems, Computer Science, Organizational Development, Organizational Behavior, Human Resources, Business, or a related area.
• Two year of experience organizing and conducting adult education.

• Expertise in SharePoint Online: Deep understanding of SharePoint Online features, including site creation, page editing, document libraries, lists, and permissions management.
• Training & Facilitation Skills: Proven ability to deliver engaging, clear, and effective training sessions to end users with varying levels of technical proficiency.
• Content Creation: Experience creating user-friendly training materials such as tip sheets, quick reference guides, video tutorials, and help center content.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts in a simple, accessible way.
• Instructional Design: Familiarity with adult learning principles and instructional design methodologies to create impactful learning experiences.
• Customer Service Orientation: Demonstrated ability to provide responsive, empathetic support to end users and address their learning needs.
• Problem-Solving: Ability to troubleshoot common SharePoint issues and guide users through solutions.
• Collaboration Tools Knowledge: Understanding of Microsoft 365 ecosystem, including Teams, OneDrive, and Outlook, and how they integrate with SharePoint.
• Project Management: Ability to manage multiple training initiatives, track progress, and meet deadlines.
• Continuous Improvement Mindset: Willingness to gather feedback and iterate on training materials and delivery methods.