As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

The Employee Experience Associate (EEA) II is an important part of Hospitals and Clinics commitment to staff across the health system. In this role, you’ll provide excellent customer service and a variety of administrative hands-on tasks as part of a centralized shared services team within the University of Utah Health Hospitals and Clinics Human Resources department. In this role, the EEA II will work with the EEAs to provide closure for HR-related requests and inquiries from staff. As part of the role, the EEA II will process complex updates and/or changes to employee records, while following the procedures and requirements. The EEA II will work with inquiries outside of staff members, including verification of employment, recruiting candidates, etc., if unable to be completed by the EEA. The EEA II handles more complex inquiries and processes, and follows guidelines to refer these inquiries to the direct manager, or other HR staff. In this role, the EEA II has advanced knowledge and expertise in processes related to Hospitals and Clinics HR areas.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Expert in all EEA essential functions, expectations, and responsibilities.
• Coordinates onboarding requirements with Talent Acquisition and the Work Wellness Center teams to ensure all requirements are met for onboarding.
• Produces roster for New Employee Orientation within agreed upon schedule to meet needs of cross-functional teams across the health system.
• Supports benefit enrollment process, including staff eligibility and enrollment into eligible benefit programs, online enrollment support, associated document processing, and coordination of data transfers to external carriers.
• Coordinates benefits billing processes for team members in unpaid but benefitted status.
• Supports and completes advanced benefits processes, including but not limited to: tuition reduction processes, W-2 needs for termed and unpaid team members, bridge in service requests, EOI documentation, urgent benefit enrollment or updates with vendors/carriers, PTO donations, URS forms, etc.
• Provides support for leave of absence application and documentation processes.
• Works with leaders to complete ePAF requests.

Knowledge / Skills / Abilities

• Ability to communicate effectively orally and in writing.

• Is detail oriented to provide prompt and accurate information.

• Ability to work with limited supervision in a fast-paced environment.

• Ability to assess and prioritize competing request or needs.

• Strong MS Office Skills to include Word, Excel, Power Point and Outlook.

• Demonstrates continued learning and understanding of human resource procedures, practices, policies, and laws.

Qualifications

Required

• Associate's degree in human resources, business, or related field or equivalency.
• Two year’s customer service, human resource, or business administration experience.

Preferred

• PeopleSoft/Kronos/ICIMS experience a plus.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.