As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for outreach, education, and marketing of a specific clinical program to internal and external customers as well as assisting with patient care for the assigned area. This position will participate in the development, implementation, and coordination of the clinical services and programs. This position may be required to access and administer medications within their scope of practice and according to State Law.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Implements strategies for the promotion and expansion of services for specific target groups.
• Investigates complaints, or effectiveness of programs, and makes recommendations for improvements.
• Develops and implements educational programs for staff, patients, and customers.
• Coordinates activities and materials to raise awareness for specific programs.
• Represents specific department at various events.
• Analyzes and maintains information related to referral patterns.
• Administers surveys to referring providers and patients.
• Coordinates care for the patient with appropriate team which may include patient assessment and evaluation and may also be responsible for coordinating follow up care.
• Participates and/or conducts clinical research.
• Acts as a liaison between patient/family and clinical staff.
• Attends and participates in workshops, seminars, and courses as appropriate and keeps on top of current trends and literature.
• Collaborates with other members of the health care team in the development, implementation and review of policies, procedures, and standards of care for the patient population served.
• Participates in the development and implementation of continuous quality improvement programs.
• Participates in risk management activities including identifying and communicating issues of risk in a timely manner.
• At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.

Knowledge / Skills / Abilities

• Demonstrated potential ability to perform the essential functions as outlined above.

• Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.

• Ability to provide care to the population served.

• Demonstrated human relations and effective written and verbal communication skills.

• Demonstrated knowledge of clinical business operations and practices, policies, procedures, and guidelines.

• Demonstrated strong clinical background.

• Ability to serve as a clinical role model and professional resource to other members of the team.

• Ability to build and maintain professional relationships with physicians, both internal and external to the hospital.

Qualifications

Required

• Two years of related clinical experience.
• Basic Life Support Health Care Provider card through American Heart Association or obtain within one month of hire.

Licenses Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• One of the following
  • Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.
  • Current Licensed Clinical Social Worker (L.C.S.W.) certificate for clinical practice in the State of Utah.
  • Current licensure to practice as an Athletic Trainer in the State of Utah.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions that may exert up to 50 pounds and may lift, carry, push, pull or otherwise move patients or objects, such as medical equipment, while providing patient care.