As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for planning, organizing, and training on central Revenue Cycle processes, culture, and professional development. Key duties include managing the development of training curricula, facilitating system updates, and coordinating communication to achieve departmental goals. The ideal candidate will excel in designing revenue cycle education programs, conducting operational analyses, and demonstrating leadership to foster departmental success. Additionally, this role supports Epic testing and communication across the revenue cycle. Please note that this position does not involve patient care.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

• Support operations efficiency through data analysis, data visualization and reporting.
• Translate strategy into clear, actionable initiatives and action plans.
• Understand IT architecture and supported technologies and analyze current business processes.
• Engage committees and staff with system-wide testing process updates, serving as bridge between operations and ITS.
• Lead the design, development, and implementation of educational programs for revenue cycle, culture, and professional development.
• Support department culture in developing engaging training material and evaluating training effectiveness.
• Streamline workflows, map processes, automate tasks, and utilize approval processes.
• Utilize innovative technologies to improve training development and delivery while adhering to communication protocols and standards.

Knowledge / Skills / Abilities

• Knowledge of hospital business operations and strategic planning.

• Demonstrated strong communication (written & verbal), analytic and training skills

• Proficient in managing complex initiatives with multiple stakeholders.

• Strong knowledge and experience in healthcare revenue cycle operations.

• Excellent oral and written communication skills for collaboration among teams and stakeholders.

• Proficiency in applicable software applications.

• Commitment to continuous learning and professional development in revenue cycle management.

• Strong foundation in system-wide healthcare testing and protocols.

• Ability to develop and execute strategic vision aligned with organizational goals.

• Provide peer development and coaching for high-performing teams.

• Experience in designing and developing education programs for adult learning.

• Knowledge of writing and recording narration for training materials.

• Strong interpersonal skills and ability to build positive relationships.

• Working knowledge of the hospital Revenue Cycle, training systems, tools and processes.

Qualifications

Required

• Bachelor's degree in a related area of assignment, or equivalency.
• Four years of professional management experience, preferably in a healthcare and or training setting.

Preferred

• Master's degree in a related area, or equivalency.
• Birkman Certification.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.