This role is specifically overseeing hospital financial advocates, with a primary emphasis and focus on Medicaid and HPE eligibility, and is an on-sight position working at the main hospital with clinicians, Case management, social workers, admissions team and vendors etc... Responsible to oversee a team securing funding on unfunded admitted and discharged patients.  It is a fast pace and high stress environment, and emphasis is needed on attention to detail and conflict resolution, and resiliency.

This position is responsible to provide operational supervision for all aspects of assigned area of the Revenue Cycle. Ensure the department is adhering to the culture, policies/procedures and goals of the organization and foster exceptional patient experience. This position is not responsible for providing care to patients.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Serves as super-user and content expert within assigned area of the revenue cycle.
• Maintains adequate staffing coverage for assigned area.
• Mentors and coaches team members; ensures career development plans are in place for all team members.
• Ensures the integrity of unit workflow and outcomes.
• Tests, implements and trains staff on system and unit operational workflow.
• Implements innovative ideas to improve unit/department process, at minimum quarterly.

• Holiday coverage/weekend and after hour on-call

• • Inpatient
  • Maternity
  • Nelson Rehab
  • Admitting
  • Coordination with HCH and HMHI (D51)
  • SBO related issues

• NOVA e-mail escalations
  • Medicare LTR review
  • COB
  • Medicaid/ins coverage issues
  • Post discharge patient outreach requests
  • Transplant related inquiries
  • Pre-S FC hand-offs

• Elevate
  • Elevate referral FC review
  • On-site coverage communication

• Meetings
  • CM/Elevate Medicaid review meeting (bi-weekly)
  • FC weekly huddle
  • Ad-hoc meetings with case management/UR team

• Vendor
  • MSS/Ventegra
  • DWS and DHHS (HPEs)
  • Elevate
  • TCU
• Report
  • HDDL report
  • CM/FC access database for bi-weekly Medicaid meetings
  • TCU smartsheet (maternity)
• Other
  • COBRA assistance

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated human relation and effective communication skills.

• Computer literacy in multiple applications.

• Ability to use good judgment and critical thinking skills to prioritize multiple tasks.

• Excellent problem solving skills.

• Willingness and the ability to work independently and within a team environment.

• Ability to provide care appropriate to the population served.

• The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

Qualifications

Required

• Associate's or Bachelor's degree in Business management, a related field or the equivalency.
• Three years of progressively more responsible supervisory experience, or equivalency.

Preferred

• Certified Professional Coder certification is required only for employees having oversight over coding functions within RCSS.
• Bachelor's degree in a Business, Health or Finance area.
• One year of supervisory experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.