As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position assists the service director and is responsible for planning, organizing, directing, and controlling all aspects of patient services, human resources and financial management for the assigned unit(s) of operations. The incumbent provides direct patient services in accordance with the individual's education and licensure.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

 

Department Overview:

This role supports the Destination Care program at University of Utah Health, which coordinates seamless, high‑quality care across distinguished multispecialty programs. Destination Care programs are recognized by clinical leaders for their unique services, leading innovation and technology, and proven clinical excellence and outcomes. The program’s goal is to deliver an exceptional patient and provider experience throughout the entire care journey.

 

The Destination Care Patient Services Coordinator plays a key role by partnering with patients and clinical care teams across the system to coordinate efficient, timely care for patients traveling for specialized treatment.

• Jointly develops and implements standards for unit-specific patient and customer service, human resources, and financial management goals consistent with organizational goals and objectives.
• Analyzes and determines appropriate staff needs to support patient and customer needs. Plans and organizes staff and facilities to meet patient and customer needs.
• Ensures patient and customer satisfaction by analyzing complaints, concerns, and suggestions and providing the appropriate response and follow through.
• Jointly develops unit strategies consistent with the organization's continuous quality improvement program.
• Ensures competency of unit staff through the coordination and development of staff education.
• Jointly forecasts staffing, capital, and operating budget needs.
• Directs clinical care services appropriate to the individual unit.
• Provides direct patient services in accordance with the individual's education and licensure.
• Markets and promotes new and existing programs and services to internal and external customers.
• Participates in hospital-wide committees to establish exceptional patient and customer service, administrative plans, and organizational policies.
• Facilitates a cooperative and collaborative community, and institutional relationships.
• May initiate and assist with the researching, planning, developing, presenting, implementing, evaluating, revising, and maintaining of educational programs.

Knowledge / Skills / Abilities

• Demonstrated excellent communication skills and the ability to effectively convey information both verbally and in writing.

• Demonstrated proficiency in analytical thinking with a talent for identifying, scrutinizing, improving, and streamlining complex work processes.

• Ability to be a flexible team player who thrives in environments requiring managing and prioritizing multiple projects concurrently.

• Ability to be a goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

• Demonstrated computer literacy with extensive software proficiency covering a wide variety of applications.

Qualifications

Required

• Bachelor's degree in a clinical area, health care administration, business administration, a related field, or the equivalency.
• Two years of progressively more responsible health care experience.

Licenses Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

* Additional license requirements as determined by the hiring department.

Preferred

• Current licensure or certification in a clinical field related to the area of assignment.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intensive work that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects, such as medical equipment, or patients while providing medical care. This position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking