Top candidates for this role will be a ServiceNow Certified Systems Administrator.

 

This is a local/hybrid position.  Must live in the SLC area or be willing to relocate here.

 

 University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

 

This position provides engineering leadership and oversight on design, engineering and development of information technology solutions. Responsible for the most complex, multi-site domain activities and integration. Manages the troubleshooting and resolution of infrastructure compatibility issues based on system architecture, project requirements, and customer expectations. This position has no responsibility for providing care to patients.

 

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Essential Functions

• Senior developer within the ServiceNow team to lead and improve development activities within the platform.
• Analyzes and evaluates existing systems with minimal oversight and defines problems, data availability, reports requirements and system designs issues.
• Designs, configures, and develops custom applications and advanced software modules. Utilizes sophisticated scripting (Business Rules, Script Includes, Flow Designer, and IntegrationHub) while adhering to standard practices.
• Designs and develops applications using integrations (REST/SOAP, JSON/XML) using Integration Hub/MID Server where applicable.
• Understanding of Software Development Life Cycle (SDLC) concepts and Agile methodologies.
• Works within a team dynamic to improve the platform.
• Analyzes the problem and information to be processed, defines the problem, and develops system requirements and program specifications from which programmers prepared detailed flowcharts, programs, and tests.
• Leads the team on technical issues.
• Works collaboratively with manager and leadership in support of strategic initiatives.
• Expected to become proficient in all technologies that we administer.
• Works with application team to design WEB based solutions to meet business requirements and production standards. This requires obtaining application knowledge while working with architects, data modelers, and application developers.
• Ensures the performance of the applications coded from development to production.
• Installs and migrates object changes through multiple test environments and production.
• Works on complex projects.
• Develops and implements database recovery plans and procedures.
• Installs, upgrades and tests complex software.
• Develops and maintains OLA and SLA standards in alignment with corporate standards.
• Works with team members to maintain technical skills, mentors staff.
• Works with customers to maintain relations and understand needs.
• Works in multiple projects simultaneously which spans multiple applications releases.
• Participates in on call rotation.
• Leads the unification of technical skills across the team.

Knowledge / Skills / Abilities

• Must have WEB development experience as Sr engineer III. Proficient with Java, SharePoint, Linux, Windows and stays abreast of emerging technologies.

• Knowledge of organization's existing and planned Information Architecture and Information Management (IM) Methodology.

• Knowledge of and the ability to utilize software development lifecycle and develop accountability in the team.

• Knowledge of and the ability to model solutions effectively.

• Effective project management and coordination skills.

• Knowledge of and the ability to manage an organization's architectures, data resources, polices, practices and procedures to appropriately and effectively address business and stakeholder's needs.

• Knowledge of how to collect data from different information sources and distribute them to users; ability to use this information to simplify information systems and make sound business decisions.

• Knowledge of and the ability meet business needs.

• Strong judgment and management skills.

• Solid verbal and written communication skills.

• General WEB skills: Java, CSS, Javascript, HTML, XML, HTTP, SharePoint (current release).

• Knowledge in database solutions SQL Coding.

• Scripting.

• Powershell.

Required

• Bachelor's degree in Computer Technologies, Engineering or Science.
• Six years of WEB and software development experience.

Preferred

• ServiceNow Certified Systems Administrator.
• ServiceNow Certified Application Developer.
• Experience with ServiceNow development including scripting, integrations, RESTful API.
• Java, (current release).
• Spring.
• Log4j.
• Eclipse.
• SharePoint Administration.
• Software Change Control Subversion (current release).

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking